Terms of Service
Welcome to AutoGleam! By accessing or using our automotive detailing services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. Acceptance of Terms : By utilizing our services, you confirm that you are at least 18 years old and have the legal capacity to enter into these terms. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
2. Services Offered : AutoGleam specializes in comprehensive automotive detailing services, including exterior washes, interior cleaning, waxing, polishing, and more. We reserve the right to modify our service offerings at any time without prior notice.
3. Booking and Cancellation : Appointments can be booked via our website or by contacting us directly. Cancellations must be made at least 24 hours in advance to avoid a cancellation fee. Repeated cancellations may result in restrictions on future bookings.
4. Payment Terms : Payment for services is due upon completion of the service unless otherwise agreed. We accept various forms of payment, and any applicable taxes will be added to the service fees.
5. Liability Limitations : While we take great care in delivering our services, AutoGleam shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our services. Clients are advised to inspect their vehicles prior to service completion.
6. Client Responsibilities : Clients are responsible for ensuring that their vehicles are in a condition suitable for detailing. This includes removing personal belongings and disclosing any pre-existing damage. AutoGleam is not responsible for damages that were not disclosed prior to service.
7. Privacy Policy : Your privacy is important to us. AutoGleam collects personal information as necessary to provide our services. We commit to protecting your data and will not share it with third parties without your consent, except as required by law.
8. Amendments to Terms : AutoGleam reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after such changes constitutes acceptance of the new terms.
9. Contact Information : For any inquiries regarding our services or these terms, please contact us at partners@autogleamtop.com or call us at +41 22 418 26 00 . Our office is located at Rue Charles-Galland 2, 1206 Genève, Switzerland.
10. Governing Law : These terms shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising from these terms shall be resolved in the competent courts of Genève.
Terms of Return
At AutoGleam, we pride ourselves on delivering the highest quality automotive detailing services. Your satisfaction is our priority. If for any reason you are not completely satisfied with our services, we are here to help you understand our return policy.
Our return policy applies to all services provided by AutoGleam. If you notice any issues with the detailing service we provided, please reach out to us within 7 days of completion. We believe in transparency and fair resolutions to ensure our customers feel valued and supported.
To initiate a return or express a concern regarding our detailing services, please contact us directly via email at partners@autogleamtop.com or call us at +41 22 418 26 00 . Our customer service team is trained to handle inquiries efficiently and will work with you to resolve any issues.
When contacting us, please provide a detailed description of the issue you encountered. We may ask for photographs to better understand the situation. This will help us assess the quality of our service and determine the best course of action to rectify any problems.
Upon reviewing your request, if we find that the service did not meet our high standards, we will offer you a complimentary re-service. We aim to ensure that every vehicle we touch leaves our hands looking immaculate and that our customers are completely satisfied.
In the case where a re-service is not feasible, we may offer a partial refund based on the specific service provided. Please note that custom detailing services may have different terms, and we encourage you to discuss these specifics with our team.
We understand that each customer’s needs are unique, and we are committed to providing personalized solutions. Your feedback is invaluable to us, and we take all comments seriously to enhance our service quality further.
AutoGleam reserves the right to amend this return policy at any time. Changes will be effective immediately upon posting on our website. We recommend checking this page regularly to stay informed about our policies.
For any further questions regarding our terms of return or detailing services, please do not hesitate to reach out to us. Our team is located at Rue Charles-Galland 2, 1206 Genève, Switzerland, and we welcome any opportunity to assist you in person.
Thank you for choosing AutoGleam. We appreciate your business and look forward to providing you with outstanding automotive detailing services that you can trust.